Frequently Asked Questions

Everything you need to know about your premium meat subscription.

Where does ButcherBox source its meat?

We source our products from trusted partners who prioritize quality and animal welfare. Our beef is 100% grass-fed and finished, our chicken is organic or free-range, and our pork is heritage breed.

How is my meat packaged for shipping?

All orders are shipped in eco-friendly, insulated boxes packed with a specific amount of dry ice to ensure your meat arrives frozen or refrigerator-cold, even if you aren't home for the delivery.

Can I customize the contents of my box?

Yes! We offer both Curated Boxes, where we select the best cuts for you, and Custom Boxes, which allow you to choose every specific cut that goes into your delivery.

How do I manage or cancel my subscription?

You have full control over your subscription through your account dashboard. You can skip a delivery, change your frequency, or cancel your membership at any time before your next billing date.

What happens if my order arrives damaged?

We stand behind the quality of our products. If your order arrives damaged or does not meet our high standards, please contact our customer support team within 7 days for a resolution or replacement.

Is the packaging recyclable?

Sustainability is a core value for us. Most of our packaging, including the thermal liners and cardboard boxes, is curbside recyclable. Please check the specific recycling symbols on your packaging for local instructions.