Returns & Exchanges

Due to the perishable nature of our high-quality meats, we cannot accept physical returns, but we are committed to ensuring your complete satisfaction with every delivery. If your order arrives damaged or does not meet our rigorous standards, please contact our support team within 7 days of delivery for a resolution.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, immediately check your box to ensure all items are present and that the meat is still cold to the touch or frozen.

• 2.
  Document Issues

  If there are any concerns regarding product quality or packaging integrity, please take clear photos of the items and the shipping label.

• 3.
  Contact Support

  Submit a request through our Help Center or email our customer excellence team with your order number and any supporting photos.

• 4.
  Receive Resolution

  Our team will review your claim and provide a fair resolution, which may include a replacement of the items or a credit to your account.